Basic Voicemail

Voice Mail is an included feature that is typically added to your account when you first activate service. If you wish to confirm you have this feature, sign in to My Verizon and select My Plan and then select Add/change features.

To access your voice mailbox:

1. Press *VM (*86) and SEND.
2. Follow the prompts to enter your password and retrieve your messages.
   
   Note: If you hear your own system greeting when you dial *VM (*86), press # to interrupt it and follow the prompts to enter your password.

To access your voice mailbox (while roaming off- network or from any phone):

1. Dial your mobile number.
2. Press # to interrupt the greeting and follow the prompts to enter your password and retrieve messages.

While listening to a message, press:

1 = Rewind	6 = Faster
1 - 1 =  Rewind to beginning of message	7 = Delete Message*
2 = Pause	9 = Save Message*
3 = Fast Forward	* = Cancel/Exit
3- 3 = Fast Forward to end of message	0 = Help
4 = Slower	# = Finish/Skip
5 = Envelope Info (date/time message was sent)

After listening to a message, press:

6 = Forward

7 = Delete

8 = Reply**

9 = Save

0 = Help

More Voice Mail Instructions

To access your Voice Mail without entering your password please refer to these devices-specific steps for reformatting your device’s Voice Mail number.

 

Top Questions

 

Is there a way to access my Voice Mail messages without having to enter my password each time?

Yes, by reformatting the Voice Mail number on your device to automatically include two pauses and your password. Once you’ve made this change, you won’t have to enter your password in order to listen to your Voice Mail messages.

Refer to these device-specific steps for reformatting your device’s Voice Mail number.

How do I access my Voice Mail to retrieve messages?

To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Learn how to program and use your Voice Mail

Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.

Why isn't my Voice Mail message indicator working?

 

Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off. To verify that your Voice Mail message indicator is On:

1. Access your Voice Mail.
2. From the Main Menu, Press option 4 for Personal Options.
3. Press 1 for Message Waiting Indicator On/Off.

 

If I forget my Voice Mail password, how can I get it reset?

There are 3 ways you can reset your Voice Mail password:
 

1. If you are already registered for My Verizon, Sign In and select My Phone. Then select Reset Voice Mail Password to reset your password.
2. If you are a Verizon Wireless customer and have not previously registered in My Verizon, please Register. After you have completed the requested information you will be able to perform your Voice Mail password reset online.
3. From your wireless handset: press *611, then SEND (airtime free) or call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. Select option 2 to reset your Voice Mail password, and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zip code. Follow the prompts for security verification and resetting the password.

Prepay customers Voice Mail reset:

From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call (866) 837-3387 from any phone to reach Prepay Customer Service.

Learn how to program and use your voice mail

Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.

 

What is the difference between Basic and Visual Voice Mail?

 

Voice Mail Service	Basic (included)	Visual* ($2.99)
Storage Capacity	20 messages	40 messages
Duration	3 minutes	5 minutes
Retention	21 days	40 days
Distribution Lists	15	20
Distribution Members	10	50
Greetings  (1 Personalized & 1 Extended  Absence)	√	√
Caller ID Based Greetings	--	10
Pager Notification	√	√
English/Spanish Prompts	√	√
Call Return	--	√
Fax	--	√
Personal Operator	--	√

*Device Dependent. Not available for prepay customers.

 

How do I sign up for Visual Voice Mail?