Call Waiting

This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime and other usual charges will apply to both calls until you end one call.

How to Get It

Call Waiting is an included feature that is typically added to your account when you first activate service. if you wish to confirm you have this feature, sign in to My Verizon and select "My Plan", then select "Add/change features".

How to Use It

To Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:

  1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls: Press SEND.
  2. Or, end the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
  3. Or, ignore the Call Waiting tone. After 30 seconds, the waiting caller will hear a message indicating that you're not available, or will be forwarded to your voice mailbox if you subscribe to a messaging service.
To Cancel Call Waiting:
Before a call, dial *70 + the 10-digit number you are calling + SEND.

 

Top Questions

 

How does Call Waiting work?

When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:

  1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call, press SEND again. To switch between the two calls, press SEND.
    -OR-
  2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
To cancel Call Waiting: Before a call, dial *70 + the 10-digit number you are calling + SEND.

 

Why doesn't my Call Waiting work?

Check My Verizon to ensure you have the feature on your account:
 

  1. Login to My Verizon.
  2. Select My Plan.
  3. Select Add/change features.
  4. If the feature is not on your account, you can add it.
  5. If the feature is on your account but is not working, please call Customer Service for assistance at (800) 922-0204.

 

How is Call Waiting billed?

Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.

Where will Call Waiting work? Will it work when I am roaming?

Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have a Nationwide Plan, you will not incur roaming charges when using Call Waiting.  If, however, you do not have a Nationwide Plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.

Can I disable Call Waiting?

Yes, you can disable it temporarily by pressing *70 before dialing a number.