E911 Terms & Conditions
CTC-Connect Hosted PBX service provides a flexible and reliable E911 solution for Voice over IP (VoIP) is compliant to all current FCC requirements. Every location and phone number where you utilize a CTC-Connect telephone or soft phone must have an associated E911 entry. The phone number(s) associated with your location (s) are then registered with the national E911 database. Customers are responsible to update this information with CTC-Connect if a device is moved to a new location per the CTC-Connect Terms of Service at www.connect.ctc.biz/CTC-Connect Terms of Service
E911 information, i.e. phone number and address, as provided by the customer, are entered, processed, and populated by the National E911 system. All information is validated through the national MSAG (Master Street Address Guide), so any invalid addresses will be rejected, within 15 minutes of entry. Once your CTC-Connect service is validated by the National E911 system you will be notified by email that you are in compliance.
If a telephone appliance is ever moved to another location, it is the customer's responsibility to update the new E911 address information for the phone. Address information can be updated by a customer administrator at https://connect.ctc.biz/or by contacting CTC-Connect at (217) 366-3636. Whenever an address change has been confirmed and accepted, an email confirmation will be emailed to your account administrator.
As part of your CTC-Connect service, E911 is backed by a 24x7 emergency call center for manual routing of emergency calls over the network. A call that cannot automatically locate the appropriate PSAP, based upon the caller’s telephone number and address, will be redirected to the Manual Emergency Call Relay Center for real-time human interaction with the calling party. The call is warm-transferred to the proper PSAP when it is located.
Please Note: Should a phone be moved by the customer, and the phone is not properly registered by the customer, there will be a $75.00 charge for each instance a user initiates an E911 call to the Manual Emergency Call Relay Center. This is a pass-through charge from the National MECRC.