Feature List

Customer Portal

Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold

Standard

Top Level Auto Attendant (Always On)

Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants

Standard

Multiple Top Level Auto Attendants (Always on)

Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

Standard

Top Level Auto Attendant (Time Based)

Available after N rings or based on time of day

Standard

Sub-Level Auto Attendants

Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc...

Standard

Auto Attendant Answering

Setup a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Standard

Live Person Answering

Setup a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

Standard

Direct Inward Dialing (DID)

Setup a telephone number to dial directly to a device or extension.

Standard

2, 3, or 4 (or More) Digit Extension Dialing

Your CTC-Connect Hosted PBX can support 2, 3, 4 or more digit extension dialing.

Standard

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension

Standard

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Standard

Auto Attendant Answering

Setup a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Standard

Live Person Answering

Setup a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

Standard

Direct Inward Dialing (DID)

Setup a telephone number to dial directly to a device or extension.

Standard

2, 3, or 4 (or More) Digit Extension Dialing

Your CTC-Connect Hosted PBX can support 2, 3, 4 or more digit extension dialing.

Standard

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension

Standard

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Standard

Voicemail to Email

After a voicemail is received, the CTC-Connect Hosted PBX will send an email to any valid email account or alias that you enter into the CTC-Connect Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on your PC or mobile device (ie/ smartphone or PDA capable of playing WAV files).

Standard

Voicemail to Text Message

Don't have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the CTC-Connect Portal and the CTC-Connect Hosted PBX will send a shorter text message to your device. 3rd party text messaging rates may apply.

Standard

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

Standard

 

 

 

Find Me (CTC-Connect “Digital Assistant”)

Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Standard

Call Hold

Place calls on hold, and play music or a commercial on hold.

Standard

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Standard

Unattended Transfer

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Standard

(Blind Transfer)

Call Forwarding

Forward calls via the CTC-Connect Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

Standard

No Answer Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Standard

Busy Call Forwarding

Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Standard

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

Standard

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Standard

Incoming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

Custom

Incoming DID Routing

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

Standard

Outgoing Call Blocking

Prevent calls to specific numbers or services (ex: 900 calls)

Standard

Incoming Call Identification

Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

Custom

One Button Redial

A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Standard

Do-not-disturb (DND)

A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Standard

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is in process.

Standard

Automatic Call Distribution (ACD)

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Premium

Call Queue

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Premium

Call routing based on business hours, after hours & holiday hours

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Standard

Speed Dial

A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Standard

Company Wide Directory

A list of contacts and phone numbers that are uploaded via the CTC-Connect Portal, and are made available on an IP phone or SoftPhone.

Custom

Forward your calls Locally or Remotely via Phone or Web

Call forwarding is easy to setup and manage.

Standard

Caller ID Blocking

Disable Caller-ID for all outbound calls made from your PBX.

Custom

Call Recording

Selectively record calls for training or documentation purposes.

Custom

DISA (Direct Inward System Access)

Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

Custom

Office Intercom

Dial another user’s extension, activating their phone speaker to make an announcement

Custom

Disable Outbound Dialing

Disable Outbound Dialing on certain extensions only

Custom

3-way Conference Call

After making or receiving a call, a user may conference in any third party for a 3-way call.

Standard

Conference Bridge

Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Standard

Default Music On Hold

Royalty free music provided by CTC-Connect

Standard

Custom Music On Hold

Music provided by Customer, and uploaded through the Customer Portal

Standard

Commercial On Hold

Record your commercial and upload it to your PBX via the CTC-Connect Portal.

Standard

Commercial On Hold By Location or Queue

Multiple commercials on hold may be uploaded to your CTC-Connect Hosted PBX, and can be unique based on location or queue.

Custom

FREE Calls to other CTC-Connect Voice Subscribers

All calls “on-net” are FREE. That means you will not be billed for any call to another user on your CTC-Connect Hosted PBX, or any other CTC-Connect Hosted PBX customer.

Standard

Domestic Origination

CTC-Connect provides local phone numbers or DIDs in several LATAs in Central Illinois. That means that we can port your local phone number to our system, and provide your company with the highest quality voice communications and flexibility of Voice Over IP (VoIP).

Standard

Domestic Termination

CTC-Connect  provides competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.

Standard

International Termination

CTC-Connect offers competitive international rates.

Standard

SIP Trunking

CTC offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX to our network and realize the benefits of CTC VoIP.

Standard

E911 support, compliant with all FCC mandates.

Every location and phone number where you utilize a CTC device or SoftPhone must have an associated E911 charge and entry in the CTC Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible to update this information with CTC if you move any device to a new location per the CTC Terms of Service.

Standard

Toll Free Numbers

Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.

Standard