No Answer/Busy Transfer

Description

You can have incoming calls answered by another phone whenever your wireless phone is busy or remains unanswered after three to six rings. With this option, your phone will ring unless you're on the phone.

When forwarding calls to phone numbers outside your local calling area, you’ll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls.

Not available in some areas. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones.

How to Get It

No Answer/Transfer in an included feature that it typically added to your account when you first activate service. If you wish to confirm you have this feature, sign in to My Verizon and select "My Plan" and then select "Add/change features".

How to Use It

To Activate - No Answer:
  1. Press *71.
  2. Enter the forwarding phone number where you want calls to be forwarded (e.g. *71-606-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone.
  4. Press END.
To Deactivate - No Answer: 
  1. Press *73
  2. Press SEND and wait for confirmation. You should hear a confirmation tone.
  3. Press END.

 

Top Questions

What is No Answer/Busy Transfer?

With this calling feature, you can have incoming calls answered by another phone whenever your wireless phone is busy or remains unanswered after three or four rings. With this option, your phone will ring unless you’re on it. This calling feature is not available in some areas. Airtime charges apply to all no answer/transferred calls in accordance with your Calling Plan, even if you forward your calls to a landline number.

How much does No Answer/Busy Transfer cost?

Airtime charges in accordance with your Calling Plan apply to all forwarded calls, even if you forward your calls to a landline number.  There is no monthly fee on most Verizon Wireless plans (a fee may apply on some retired plans.)  Long distance is not charged on forwarded calls if your calling plan includes long distance.  If your plan does not include long distance, then charges may apply.

Can I use No Answer/Busy Transfer when I am outside of the network?

No Answer/Busy Transfer is only available in the National Enhanced Services Rate and Coverage Area

Can I use No Answer/Busy Transfer to forward to a long distance number or another mobile phone?

Yes you can, but, depending on your calling plan, long distance charges may apply.

Are there any restrictions on what numbers can be dialed with No Answer/Busy Transfer?

The phone number must be 10 digits long, so even if you’re forwarding to a local number make sure you include the area code.